Support: support@slrsoft.com

or Telephone:

Tel: +44(0) 1229 480706

For self service Online support documentation see below:

How to Upgrade Absence Manager V5+ to a Later Version

As a client with a valid maintenance contract you will automatically receive the latest release template for Absence Manager via email as soon as it is released, if you do not have a maintenance contract and want to upgrade please contact sales@slrsoft.com

To upgrade Absence Manager When you have downloaded the Upgrade template please follow the instructions below:

   1. Make a backup copy of your live Absence Manager database
   2. Sign new master template database
   3. Replace design of Live Absence Manager dB with that of the new template - ensure you don't  hide the design
   4. Open your live dB and Select Administration \ resign agents from the Absence Manager menu
   5. Select Administration \ Global settings in your live dB and confirm they are correct - click OK
   6. Open the database in Domino Designer.
      Click on Views.
      Open (All) view and click Design, View Properties.
      Click on the second tab (Options).
      Tick the box beside the option 'Default when database is first opened'.
      Save and close the view
   7.  Select all users in the Show Me \ Users view and then click Actions (top menu) Refresh Fields
   8.  Select all leave requests in the Show Me \ All Requests view and then click Actions (top menu) Refresh Fields

Type mismatch creating request

If a particular user is unable to create a leave request and get a type mismatch error, try the following:

Find any requests for the person who is getting the error which are corrupted / improperly created; for instance have an invalid start / end date OR if the request has a blank duration field as apposed to a number value - if there are any they should be deleted - you can tell if there are any such records in the view as they will appear with “Error incorrect date format” in the start or end date columns.

The first view to check is the All Requests view - if any corrupt records are found they should be deleted.

It is also possible that corrupt records have been created for the user that do not show up in the All Requests view, to check for such requests carry out the following:

• Open the view Administration \ ALL Documents
• Expand the Request category and look for any corrupt records, if any are found delete them
• Close and re-open the database to clear the cache and try creating a request again for the user

I lost my Administrator privileges

You should always have two Absence Manager users with the Administrator privilege to avoid being locked out if you inadvertently change your privilege from Administrator to Approver or User. 

To recover the situation – if you still have an existing database with a user record for yourself with Administrator privileges go to the Show Me \ Users view and copy your user record.

If you don’t have access to your old user record the quickest way to create one with administrator privilege is to run through the set-up wizard with a new database, this will automatically create a user record for yourself with full administration access - go to the Show Me \ Users view and copy your user record.

Next open your live database and: 

• Select the Calendar View
• Select View \ Goto and select the view called (NotesBF) this will open a view with access to the user records.
• Select your user record and delete it
• Paste in the user record you copied earlier

My database design is hidden?

If following an upgrade of your live Absence Manager database you find the design is hidden try the following:

You will find a check box option on the design replace dialog to specify whether to "hide formulas and lotusscript" - ensure this option is NOT checked and do another design replace on your live database - following this you should find the database design is available.